£32500 - £360000 per annum + pension, Brithday off, Holiday Devizes, Wiltshire

Case Management IT Support Analyst

Case management IT Support Analyst – up to £36,000

I am seeking a case management IT Support Analyst to work on-site across 5 different sites for a well-known client based in the Devizes area.
The right case management IT Support analyst will be a part of the IT team, assisting with te implementation, maintenance & control of elements of the Information Technology within the office at all locations when and where needed as instructed by the departmental manager. Also assisting the IT systems and software developer in updating and recommending changes to the case management systems as directed by management.

Benefits of this role include:

Salary up to £36000
Pension scheme
25 days holiday
Shut down days at Christmas
Bank Holidays
Birthday off

Key Reponsibilities include:

Support case management scripting, troubleshoot issues, and identify areas for process improvement.
Provide first-line technical support to staff, ensuring effective use of IT resources.
Assist with the setup and configuration of peripheral equipment.
Support staff training on operating systems, software packages, and applications.
Maintain positive working relationships with colleagues and supervisors.
Perform additional duties as assigned by the departmental manager. If these duties significantly alter the nature of the role over time, a formal role review will be conducted.

Essential skills needed include:

Able to work independently with minimal supervision
Proficient keyboard skills and solid computer knowledge
Professional and friendly telephone manner
Strong verbal and written communication skills
Capable of using initiative and working effectively within a team
Skilled at prioritising tasks and managing time efficiently
Eager to develop and expand technical knowledge
Remains calm and composed under pressure
Well-organised with strong time management skills
Detail-oriented and focus
Keeping up to date with current IT trends and advancements

Desirable skills include:

Lexis Nexis Visul files
SOS Practise Manager / Connect
Microsoft Windows operating system
Microsoft Windows operating system
Microsoft Windows Servers
Querying Progress or Microsoft SQL Server databases
Microsoft Active Directory
Microsoft 365 and Azure online services
Server virtualisation (hypervisors such as VMware or Hyper-V)
Smart phone apps (e.g. Apple / Google)
Anti-Virus / Malware services
Web Filtering
LAN?WAN
VoIP Telephone services
Business printing services

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.