£200 - £33000 per annum + 32 days holiday, government pension + more Gloucester, Gloucestershire

IT Service Desk Technician

IT Service Desk Technician – Gloucester (on site and must be able to drive) – £30k – £33k

I’m seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire.

You’ll be supporting internal users on a range 2^nd line technical issues, ranging across hardware, software and other services. You’ll be working alongside an established team, within an ITIL environment, dealing with users face to face, remotely and occasional walk ins.

Must be eligable to apply for SC/ NPPV3/DV Clearance.

Key Responsibilities for the IT Service Desk Technician:

Working through technical issues related to desktop, laptop, network, and application issues.
Providing 2^nd line support to internal users via telephone, self-service portal, emails, and in-person walk-ups.
Support users with Microsoft Office 2016/365, Windows 10/11, Outlook, SharePoint, and other Microsoft tools.
Experience with Intune or SCCM
Experence with Active Directory
Loging and managing tickets in the businesses ITSM
Working with escalation points in line with agreed service levels.
Visit user desks or remote offices when required to provide on-site support
Maintain accurate asset and configuration records.
Understanding of ITIL processes
Experience with ITSM tools.
Excellent communication skills

If you are interested in this role or looking for something similar, please contact Alex directly on alexm@hunterselection.co.uk

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.