£55000 - £60000 per annum + car allowance and more Cardiff

Service Manager

Cardiff

27129/534M

£55,000 – £60,000 plus car allowance and other benefits

Benefits Package:

A starting salary of £55,000 – £60,000
Car allowance
Group pension scheme – contributions increasing after 1 year service
Company laptop and Phone
Free gym membership (after 1 year)
Free healthcare (after 1 year)

Due to continued investment and expansion, a fantastic opportunity has arisen for a Service Manager to join a market-leading business. This company is at the forefront of its industry and plays a vital role in delivering outstanding service to clients nationwide. Recognised as a Gold Investor in People, they offer genuine opportunities for career development, progression, and long-term growth.

Role & Responsibilities:

As Service Manager you will lead the service operations. This pivotal role involves managing a team of field-based service engineers and office-based administrative staff, ensuring the smooth delivery of maintenance, compliance, and customer service.

Lead and manage a team of service engineers and office-based admin staff
Coordinate service schedules, planned maintenance, and emergency call-outs
Oversee customer service delivery and ensure timely resolution of issues
Monitor KPIs, service performance, and client satisfaction
Manage internal workflows, documentation, and reporting systems
Conduct regular team meetings, performance reviews, and training initiatives
Maintain accurate records of service contracts, SLAs, and compliance documentation

Knowledge, Skills & Experience:

Previous experience working in a Service Manager role
Background with service and sales
Ideally have worked within a facilities, M&E or fire alarm systems background
Strong people management skills

If you would like more information, please contact Sam Paynter

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.