Up to £28000 per annum + Pension, Holiday Swindon, Wiltshire

1st Line Service Desk Technician

1st Line Service Desk Technician Engineer

Up to £28,000 Salary – ️Swindon – Fully Onsite

Are you looking to break into IT and take that first real step in your support career? I’m working with an organisation that’s bringing in a 1st Line Service Desk Engineer to act as the first point of contact for all internal tech issues. If you like troubleshooting, helping people, and want a role where you can learn fast and progress, this is a great place to build your foundations.

Roles/Responsibilities:

Act as the first point of contact for all user IT queries
Diagnose and resolve common issues across desktops, laptops, software and peripherals
Pass on more complex or long-running issues to the 2nd Line function
Contribute to internal documentation and “how‑to” guidance
Support account setups, permissions, device preparation, and other onboarding tasks
Follow established IT processes to ensure smooth day‑to‑day operations

What They Are Looking For:

Around 1-2 years’ experience in a customer-facing IT support or service desk role
Confident working with Windows, Office 365, Active Directory and basic networking principles
Experience using any recognised ticketing system
Comfortable speaking with users at all levels and explaining fixes clearly
Strong attention to detail and a methodical, organised approach
CompTIA A+, Network+ or similar qualifications are beneficial

Nice to Have:

Awareness of basic networking concepts
Previous exposure to user management or permissions
A willingness to learn, develop and take on new challenges

This is an exciting opportunity to progress in your IT career, apply now!

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.