IT Field Technician – South West / M5 Corridor

Salary £32,500
Company Car
Private healthcare support
and More Benefits!

We’re partnering with a growing managed service provider looking to appoint an IT Field Technician to support clients across the South West.

This is a fantastic opportunity to step into a client-facing, hands-on role where you’ll have real autonomy, working closely with customers and playing a key part in delivering high-quality IT services.

This is a field-based position where you’ll take ownership of technical support across a regional client base. You’ll be responsible for resolving issues, managing escalations, and building strong relationships while ensuring a high standard of service delivery.

What You’ll Be Doing

* Delivering on-site IT support to a range of clients
* Acting as the escalation point for more complex technical issues
* Managing customer relationships and providing a high level of service
* Supporting infrastructure, networking, and security environments
* Working across modern cloud-first environments and hybrid setups
* Ensuring systems, licenses, and assets are maintained and compliant
* Working to SLA targets and managing workload effectively
* Identifying opportunities for improvements and upgrades
* Collaborating with internal teams and external partners

What We’re Looking For

* Proven experience in a 2nd / 3rd line IT support role
* Strong Microsoft ecosystem knowledge including:
* Windows Server (2016 / 2019 / 2022) and Windows 10 / 11
* Active Directory & Azure AD / Entra ID
* Microsoft 365 administration (Exchange Online, SharePoint, Teams)
* Experience supporting and deploying Microsoft 365 environments end-to-end
* Hands-on experience with Intune (MDM / MAM enrolment, device management, policies)
* Knowledge of Microsoft Defender suite and endpoint security best practices
* Experience with networking fundamentals (routers, switches, VLANs, firewalls)
* Strong troubleshooting skills across desktop, server, and cloud environments
* Confident communicator with strong customer-facing skills
* Full UK driving licence

Desirable Experience

* Experience with Microsoft 365 migrations and tenant builds
* Exposure to RMM and PSA tools (e.g. Datto, AutoTask, TeamViewer)
* Firewall configuration (WatchGuard or similar vendors)
* VoIP / 3CX systems knowledge
* Backup, disaster recovery, and data security best practices
* Experience working within an MSP environment

This is a very exciting opportunity, apply now to not miss out!